How Do You Know If Your MFO Firm Can Really Deliver SFO Services?

A man in a suit stands in front of a pink-red gradient background with text discussing whether a multi-family office (MFO) firm can deliver single-family office (SFO) services, featuring a blog by Bill Bolen, CFP®, CFA.

In prior blogs in this HB Family Office series, we have talked about the definition of a family office, the SFO (single-family office) vs. MFO (multi-family office) approach for receiving these services, and some of the things to think about when considering whether to build your own SFO, use an MFO firm or do something in between.

Three icons of families within a large maroon circle, labeled Multi-Family Office (MFO) at the top, representing multiple families within one office structure.

If you have decided to explore MFO firm options, how do you know whether the MFO you are talking with is a true family office service provider? Many financial service organizations like to use the title family office, but can they really deliver the same experience of an SFO?

True Expertise

No one person can truly be an expert in everything – does the MFO firm have in-house professional expertise beyond the “master generalist advisor” role to go deep on the most critical topics affecting family office clients such as estate planning/wealth transfer strategies, complex tax knowledge, risk management strategies, and complex portfolio management? We believe this is a critical part of the true MFO firm offering.

Advice Integration

Some MFO firms offer extensive services on paper, but how many of their lead advisors have the experience of truly leading a complex family office team and advising sophisticated families? How well can they integrate advice from all the technical components of the family financial picture (legal, tax, business, investments) as well as the practical day-to-day components of the family dynamics? There is an art to managing complex families that goes beyond pure science, and a true MFO firm has experience balancing all the above.

Fiduciary First

A central circle labeled Your Family is surrounded by seven connected circles with the words: Client-First, Fee-Only, Trust, Unbiased Advice, Integrity, Best Interest, Objective Guidance, and Transparency.

A single-family office team working for you will absolutely be focused on making all decisions based on the best interest of the family (or they will be fired!). If you are talking to a bank or wirehouse broker team, they may not actually be serving you under the fiduciary standard that all SEC-registered investment advisers must follow. Verify that your team will always be serving your best interests – not just sometimes – using the fiduciary standard.

Beyond Fiduciary—Avoiding Conflicts of Interest

Even firms that adhere to fiduciary standards may not be completely aligned with your interests. While advising you on investments, insurance, lending, or other financial products or services, they may also be providing those same products or services for a profit. If you hired a full-time staff of employees for your own single-family office, would you also let them make money off their recommendations to you on financial matters? From a professional perspective, it is difficult to understand why any MFO firm would introduce these conflicts into discussions, even if they assert themselves as genuine fiduciary advisors. At HB Family Office, we prioritize traditional fiduciary responsibilities by actively seeking to mitigate potential conflicts of interest. This approach allows us to maintain complete transparency and focus solely on serving our family office clients.

HB Family Office was founded in 1989 with a singular focus – what firm would our clients create if they were designing their ideal wealth advisor? This is why we describe our services as “Wealth Management Built For You®.” We encourage you to weigh all these important considerations as you evaluate family office options. As we have mentioned many times throughout this blog series, there is no ‘silver bullet’ or ‘one size fits all’ solution for all families. If you are curious if a family office solution might be right for your family, please consider us a resource to help navigate the process and discuss how HB Family Office could help meet your unique needs.

To learn more about a family office, please visit us at https://hbwealth.com/resources/understanding-family-offices/, send an email to info@hbwealth.com, or call 404.264.1400.

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Important Disclosures

This article may not be copied, reproduced, or distributed without Homrich Berg’s prior written consent.

All information is as of the date above unless otherwise disclosed. The information is provided for informational purposes only and should not be considered a recommendation to purchase or sell any financial instrument, product, or service sponsored by Homrich Berg or its affiliates or agents. The information does not represent legal, tax, accounting, or investment advice; recipients should consult their respective advisors regarding such matters. This material may not be suitable for all investors. Neither Homrich Berg nor any affiliates make any representation or warranty as to the accuracy or merit of this analysis for individual use. Information contained herein has been obtained from sources believed to be reliable but are not guaranteed. Investors are advised to consult with their investment professional about their specific financial needs and goals before making any investment decision.

©2025 Homrich Berg.

A person with short hair in a suit and tie is standing against a blurred office building backdrop. They are looking towards the camera with a neutral expression.

Bill Bolen, CFP®, CFA

Senior Wealth Advisor, Shareholder

Bill is an experienced wealth advisor and leader in the HB Family Office division who works with ultra-high net-worth families to help them navigate the markets and manage their financial lives. Bill is an experienced wealth advisor and leader in the HB Wealth Family Office division who works with ultra-high net-worth families to help them navigate the markets and manage their financial lives. Prior to joining HB Wealth in 2009, Bill served most recently as leader of the Terwilliger Family Office and as the first President of the Atlanta Dream WNBA sports franchise. Bill brings a wide range of expertise to the firm, ranging from family office management and investment management to executive advisory services and professional services management. He started his professional services career as a manager at McKinsey & Company’s Atlanta office before co-founding The DaVinci Group, a strategy and marketing consulting firm based in Atlanta that eventually became TopRight. During his consulting career, Bill was also responsible for leading the consulting effort for a number of metro Atlanta initiatives to improve the quality of life and economic growth including the creation of the Atlanta BeltLine, the Metro Atlanta Transportation Initiative, and the Mayor’s Affordable Workforce Housing Task Force.

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The above is not a recommendation to purchase or sell a particular security and is not legal, investment or tax advice. Results are not guaranteed. All investing involves risk.

Past performance is not a guarantee of future results for any investment. Private alternative investments are not for every client. An individual must be qualified to invest in a private investment based on their net worth and/or other criteria, and they may qualify to invest in some alternative investments while not being allowed to invest in other alternative investments. Alternative investments are not risk-free and there is no guarantee of achieving attractive performance compared to similar liquid investments. Risks associated with investments in private alternatives include the illiquid nature of such investments, risks associated with leveraged investments, manager-specific risks, sector-specific risks, and in certain cases geographical risk, as well as the risk of loss of principal.